Sales Conditions

1. General Conditions of Use

1.1 Copyright

1.2 License and Site Access


2. Payment Methods

2.1 Credit Card

2.2 PayPal

2.3 Bank Transfer

2.4 Cash on delivery


3. Worldwide Shipping

3.1 Choice of shipping methods

3.2 Couriers

3.3 Shipping and delivery time

3.4 Shipping costs

3.5 Remote Area Shipping

3.6 Free shipping

3.6.1 Conditions of Sale for Free Shipping

3.7 Duties and Customs Charges


4. Right of withdrawal - Return

4.1 Return of products

4.2 Refund

4.3 Exclusions from the Return


5. Guarantees and defective products


6. Jurisdiction and Applicable Law


1. General Conditions of Use is the international Catholic online store property of



Corso Genova 12

20123 Milano - Italia

Fiscal Code/VAT N. IT10920660155


Each purchase of goods and services carried on is governed by the Sales Conditions & Privacy and the provisions of Decree no. 206/2005 (Italian Consumer Code). Your purchases will be subject to the e-commerce applicable Italian Laws, such as Warranty of the Consumer (Dlgs. n.21/2014) and Privacy Policy (Law n. 675/96 and modifications).

The Customer, by confirming a purchase order on, unconditionally accepts and agrees to observe in its relations with the Sales Conditions & Privacy below, claiming to have read and accepted all information provided to him under the rules mentioned above and also recognizing that does not consider itself bound to different conditions unless previously agreed in writing.

The Customer must examine these General Sales Conditions & Privacy before he confirms and submits his purchase. The order confirmation implies the total knowledge of the Sales Conditions & Privacy and their full acceptance.

Once the purchase process is completed, the Customer agrees to print and keep the Sales Conditions & Privacy.

As per Articles 52 and 53 of the Italian Legislative Decree. N. 206/2005, the Customer must accept the Sales Conditions & Privacy information before confirming the Order. The acceptance is confirmed by marking the proper space in the checkout phase, failing which will not execute the Order.


1.1 Copyright

All content on this Site, including text, graphics, logos, icons, images, digital downloads, data compilations, and software, is the property of or its content suppliers and is protected by Italian and international copyright laws.


1.2 License and Site Access grants you a limited license to access and make personal use of and not to download (other than page caching) or modify it or any portion of it, except with the written consent of This license does not include any resale or commercial use of or its contents, any collection and use of any product listings, descriptions, or prices, any derivative use of this Site or its contents, or any downloading or copying of account information for the benefit of another merchant. or any portion of it may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the written consent of Without written permission, you may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of and our affiliates. You may not use any meta tags or any other "hidden text" utilizing's name or trademarks without the written consent of Any unauthorized use terminates the permission or license granted by You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of, provided that the link does not portray and its products in a false, misleading, derogatory, or otherwise offensive way. Without written consent, you may not use any logo or other proprietary graphic or trademark as part of the link. sells its products to adults who can purchase with a credit card. If you are under 18, you may use only with a parent or an adult's involvement.

You may not use a false email address or impersonate any person or entity. and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.


2. Payment Methods accepts the following methods of payment:


- Credit card

- Paypal

- Bank transfer

- Cash on delivery (this involves additional expenses) requires Advance payment except for cash on delivery; orders will be shipped only after receiving the payment.


2.1 Credit Card processes credit card payments through Stripe's secure payment service, which guarantees the latest data security and encryption methods. Your Credit Card information (card number, cardholder name, expiration date, CVV security code) is encrypted and transmitted directly to the SSL secure server (Secure Socket Layer)., therefore, does not store any Credit Card data except the last four digits of the Credit Card number.

In the case of payments made by Credit Card, reserves the right to carry out anti-fraud checks before approving the transaction and, for your better protection, may contact you for further details, which must be considered binding for the successful outcome of the sales contract.

Online card payments important information: from 01.01.2021, new European regulations have come into force to make it safer to buy online with your credit or debit card. As of 01.01.2021, many card payments require additional verification, which can be called in different ways (e.g., "Visa Secure" or "Mastercard Identity Check") depending on the card. You may be required to authenticate your account for added security by entering a PIN/code that will be sent to your phone during checkout. Because of this, we suggest you keep it close to you during the transaction. 

Why it's important: if you can complete the additional verification, the credit card gateway may continue your transaction. To continue to pay for your purchases on with your card quickly and conveniently, we recommend that you check with your bank or financial institution to see if you need to activate this new service. Most banks offer online activation; you can find all the necessary information on their home pages. Additional verification is done with a PIN/security code provided via SMS-TAN (with a password) or dedicated apps. Alternatively, you could use facial or fingerprint recognition. Most banks offer these services at no additional cost.


2.2 PayPal

PayPal is a global leader in online payments, allowing you to securely buy products on the web.

You can open a free PayPal account by providing an email and password and entering your credit or debit card data. The user data is encrypted and transmitted using the SSL (Secure Socket Layer) on the PayPal server, which ensures data transmission security.

In the case of payments made by PayPal, reserves the right to carry out anti-fraud checks before approving the transaction and, for your better protection, may contact you for further details, which must be considered binding for the successful outcome of the sales contract.


2.3 Bank Transfer accepts payments by bank transfer. Once you have completed your Order, you will receive an email with instructions for the bank transfer. The goods will be shipped as soon as receives the payment confirmation from the bank.

Our bank details for the bank transfer are as follows:


Beneficiary: HDH COMMUNICATIONS Srl, Corso Genova 12, 20123 Milano (Italia)

IBAN (Routing/transit): IT13M0306909471100000015093

Account n.: 100000015093

BIC (for bank transfers made within E.U.): BCITITMM

SWIFT (for bank transfers made from an outside-EU Country): BCITITMMXXX

Bank: Banca Intesa Sanpaolo, Piazza Medaglie d'Oro 3, Milano, Italia

Reference: indicate your order number - you will find it in the confirmation email you received.


For bank transfers made within the European Union, please use the IBAN and BIC codes to avoid banking costs. For outside-EU bank transfers or in currencies other than Euro, please ensure your bank sends payments free of charge to the Recipient. An order cannot be shipped if the transaction's value is less than the Order's amount.

If due, the Customer will be charged all bank transfer fees, which depend on the Customer's bank conditions.

If you choose this payment method, your Order's products are considered optioned for a maximum of 10 working days from the Order's date (excluding the day of the Order). If the payment is not received within this period, will automatically cancel the Order, and the products will be made available again for sale to other customers. reserves the option to send an email as a reminder.


2.4 Cash on delivery

The conditions for requesting cash on delivery payment are as follows:


- Maximum amount of 150.00 euros on the total amount of the items

- Shipping to Italy

- Custom-made items are excluded


For cash on delivery, there is an additional charge of euro 4.50 on the total amount of the Order. How do you request cash on delivery? During the checkout process, select Cash on Delivery as the payment method. Once you have completed your Order, you will receive a summary email with the items purchased and the order amount, including the COD cost, which you will pay directly to the courier upon delivery. Ensure that the shipping address is correct and that there are all the elements to identify the delivery address (name on the intercom, number of the staircase, or extension). We recommend that you prepare the exact amount, as the courier cannot give change.


3. Worldwide Shipping ships to any address in the world to 200 Countries.

For the safety of your orders, offers only traceable shipping.


3.1 Choice of shipping methods

During the purchase process, you can choose between different shipping methods. Each indicates the estimated delivery time for the Country of delivery and its costs (See Shipping and Delivery Times).

When placing an order, remember to include your full address, an active phone number, and any information that will facilitate delivery. 

As soon as your Order has been entrusted to the carrier, you will receive an automatic email from [email protected] with the shipment number and the courier's name. [You didn't receive the email? Check Spam].

If the shipment is contracted to FedEx or DHL, you will receive an email from these carriers and can directly manage the shipment with the carrier.

You can follow the shipment status directly on the courier's Site by entering the tracking number.

You can contact the courier directly if you need help with the delivery.


3.2 Couriers

We work with the following couriers in different countries:


SDA= Italy, San Marino, Vatican City.

DPD / BRT= European Union, Norway, Switzerland, Andorra, Liechtenstein

DHL= all over the world

Poste Italiane= all over the world

FedEx= all over the world


Below, you will find a summary table that shows, for each courier, the page where you can follow the shipment and how to contact Customer Service (from Italy):



DHL: Assistance 199 199 345; Website


SDA: Assistance 800336 622; Website


BRT/DPD: Assistance; Website


FedEX: Assistance 800 123 800; Website


POSTE ITALIANE: Assistance 803 160; Website


For further information or clarification, please get in touch with our Customer Service.


3.3 Shipping and delivery times

Several factors give the number of days that elapse between the payment of the Order and delivery to the destination address:


i. Chosen payment method

ii. The Item's availability

iii. The package's preparation time

iv. Shipping time (or transit time) of the package


i. Chosen payment method: When payment is made by credit card, PayPal, or cash on delivery, the order is processed immediately. If payment is made by wire transfer, the order is processed when the credit is visible in the account, usually one or two business days after the transfer.


ii. The item's availability, clearly stated on the product detail page, is a key factor in the order fulfillment process. It indicates when the item will be ready for shipment and is expressed on business days, excluding non-holidays and the day of order payment.


Here are the different availability options you might encounter:


Immediate Availability: The item is available, and we can prepare it for shipment within one business day.


Availability: number of days/weeks/months (e.g., five days)—The item will be available within the specified time frame required to receive it from our suppliers or for crafting.


Available by day/month/year (pre-order) - The product detail page indicates the expected availability date. If you wish to pre-order, we will ship the item to you as soon as it is available.


Out of stock: The item is either temporarily unavailable or permanently discontinued. For more information about whether the item is back in stock, please contact our Customer Service.


Note: Expected availability only applies to orders with a single item. If you order multiple items, some factors may affect shipping:

- Multiple units of the same item may not be available in the same time frame as one unit of the item.

- Items have different availability times; the order will ship when all items are available.

Information is periodically updated. However, availability times may change due to unforeseeable circumstances and during certain times of the calendar year. For information on an item's current availability, please get in touch with our Customer Service.


iii. Parcel preparation time: the time interval between the arrival of the items in the warehouse, their packaging, and the carrier taking delivery of the goods. On average, this preparation time is within 24 hours of stock availability of the ordered products. The preparation time is expressed in working days, Monday to Friday non-holiday, from the day of product availability.


iv. Shipping time (or transit time) of the package: this is the time interval from when the carrier picks up the goods until they are delivered to the Customer. During the purchase process, you can choose between different shipping methods. For each of them, the estimated shipping time for the country of delivery is indicated, calculated in working days. Saturdays, Sundays, and holidays are not included in the calculation.


Note: If the shipping or delivery area is affected by bad weather, natural disasters, strikes, or other events that may disrupt services, consider that transit time may be longer or not calculable. Statistically, over 96% of our shipments are delivered on time.


Necessary: Orders shipped outside the European Community may be delayed due to customs controls. For more information, go to Customs Duties and Charges.


3.4 Shipping costs

We can deliver your orders anywhere in the world, and we constantly strive to re-negotiate the most convenient rates with our couriers.

Actual shipping costs to 200 destinations worldwide are clearly shown on the product page even if you are not registered on the Site (click on "Shipping Costs" and enter the Country where the package is to be delivered), on the cart page (in the Shipping Costs section), and then in the Checkout page. 


3.5 Remote Area Shipping

Remote Areas are locations where the carrier charges an additional fee for delivery. The carrier handling the shipment defines the Remote Areas. If the shipping address you have indicated is a Remote Area, we will email you to ask you to pay a Remote Area surcharge before shipping.

You must pay only the Remote Area surcharge if the shipment is free.

We will entrust the shipment to the carrier when the Remote Area surcharge payment is made.


3.6 Free shipping offers free shipping on a few selected items: look for items with the green FREE SHIPPING ribbon.

On the shopping cart and Checkout pages, the shipping amount is equal to zero, and the indication "Free shipping" appears.

If other items without free shipping are inserted in the cart together with the free shipping items, the shipping cost is calculated only for these items.

The shipping method used for free shipping is Standard Courier.

If your Order benefits from free shipping, you can still request to use express shipping. Still, you may be required to pay the difference in cost between express and standard shipping in this case.

To request a change from standard to express shipping, please get in touch with our Customer Service.


3.6.1 Conditions of Sale for Free Shipping

Even in free shipping, all the Conditions of Sale & Privacy set forth herein apply (for example, only customs duties, loss of package, and returns).

If the shipping address you have indicated is in a Remote Area, we will email you to ask you to pay only the Remote Area surcharge before shipping.


3.7 Duties and Customs Charges ships from Italy. If your delivery address is outside the European Union, you may be subject to import duties and taxes, which are payable once the goods have reached the specified destination.

For shipments outside the European Union, the Customs of the destination Country may require the Recipient to pay duties and customs charges based on the value of the goods purchased. Customs duties and charges are additional charges to be paid by the Recipient. We have no control over these additional charges. We cannot predict the amount, as customs policies vary considerably from Country to Country. Please get in touch with your local customs office for more information.

Please also note that when you place orders on and request delivery to a country other than Italy, you are considered an importer and are therefore required to comply with all laws and regulations of the Country where you will receive the goods.

Before placing an order, please ensure that the laws do not prohibit importing the item you wish to order in force in the destination country. is not responsible if the item you order is held up in Customs because it prohibits importing it into the destination country.

If the Recipient refuses to pay the customs charges to the destination country's competent authorities or if the destination Customs blocks the shipment because it contains products whose importation is prohibited, the Order will be considered abandoned and not returned to does not issue refunds for refused, abandoned, or seized orders or customs charges paid by the Recipient.

Customs offices in some destination countries outside of Europe may require you to provide the package recipient with a specific identification number to process the shipment. As the importer of the package, you and the Recipient may be required to provide such an identification number, the name of which may vary depending on the destination country.

Customs forms for non-EU shipments show the value of the items included in the delivery by product type. We reserve the right to provide this information to customs to simplify our customers' process or due to legal requirements. Customs may open and inspect packages; we do not influence this.

If the Order is a gift, the package will be marked as "Gift." However, the prices of the items are indicated in the customs form.

For more information or clarification, please get in touch with our Customer Service.


4. Right of withdrawal

The Customer may exercise the right to withdraw per the conditions provided by Italian law, Legislative Decree no. 21/2014, which also applies to international customers' purchases and shipments.

According to Article 52, the Customer has the right to withdraw from purchasing products purchased through e-commerce without penalty within 14 working days from the day of receipt or Order confirmation.

Should the Customer exercise the withdrawal after has already delivered the package to the courier, the Customer will be obliged in any case to receive the goods and to send them back to, with shipping costs charged to the Customer.

The Customer must send an email to [email protected] specifying the decision to withdraw within 14 working days from the confirmation of the Order or delivery of the goods (the tracking of the waybill associated with the shipment available on the carrier's website). If the Order was paid by bank transfer, please email us your bank details for a refund.


4.1 Return of products

The Customer must return the products within 14 working days from the day of their receipt to the following address:



Customer Service

Corso Genova 12

20123 Milan - Italy


The Customer bears the postage costs to return the products to the sender, the only expense the Customer will incur. We suggest sending the return using a traceable shipment to the destination address.

The products must be returned untouched, in their original packaging, and any sealing must be intact.


4.2 Refund

The refund will be made within 24 working hours of the return receipt.

The amount of the items and the amount of standard shipping to the Customer's Country of destination will be refunded.

When the Order is paid by credit card, the refund will be made through PayPal and Stripe and credited to the credit card you used to make the original payment.

When the Order is placed by bank transfer, the withdrawal email must contain the bank details (account header, IBAN, BIC / SWIFT) to make the refund.


4.3 Exclusions from the Return

Under Article 59 of Legislative Decree no. 21/2014, the right of withdrawal is excluded with:

1. "the supply of goods made to measure" (art 59 lett. c). Concerning our articles, we mention, by example, only the rings or any of our articles made to measure or on which custom modifications have been made.

2. "the supply of newspapers, periodicals, and magazines except for subscription contracts for the supply of such publications" (Art 59 lett. l). As far as our articles are concerned, we mention Acta Apostolicae Sedis, L'Osservatore Romano ed. straordinaria.


5. Guarantees and defective products

Products purchased through are subject to the discipline, insofar as applicable, outlined in Legislative Decree no. 24 of 2.2.2002 (G.U. no. 57, 8.3.2002) on sales contracts and guarantees concerning consumer goods and, for all matters not contemplated therein, to the specific provisions of the Civil Code.

This warranty shall apply to products that present conformity defects or malfunctions that the Customer could not detect at the time of purchase, provided that the product is used correctly and with due diligence, i.e., in compliance with its destination.

The aforementioned warranty will not apply in case of negligence or carelessness in the product's use and/or maintenance. Any malfunction or defect of the products must be reported by email to our Customer Service within seven (7) days of receipt of the goods (as evidenced by the tracking of the waybill associated with the shipment available on the carrier's Site).

The Customer must attach the written report of the defect(s) when returning the defective product.

The Customer must return the goods to the following address:



Customer Service

Corso Genova 12

20123 Milan, Italy reserves the right to verify the item's defects and to refund the amount paid for the product only after such verification. will process the request if the returned package includes the following documents: purchase invoice, order number, date, and a brief description of the defect found. The Customer is charged the costs of returning the goods to the sender.

For traceable shipments, the Customer and/or the person in charge of the same to withdraw the goods are held to check, at the time of delivery and in the presence of the carrier, the integrity of packages delivered and their number, reporting any discrepancies in the number and/or integrity of packages in writing in the space reserved in the transport document that, duly signed, will remain with the carrier.

Moreover, it is advisable to photograph the package as it has been received and any damaged items.

Once this has been done, the Customer must contact Customer Service by email or telephone at (+39) 02 58305949 to report the problem and provide any helpful information to enable to support the claim to the shipper.

After receiving the Customer's correct information, will forward the claim to the shipper. does not automatically guarantee the refund of the shipping cost in case of damage, breakage, or other issues, but only when the forwarder has accepted the claim and issued the refund. Therefore, it is necessary for the Customer to provide with all the information necessary to claim the forwarder/courier.



6. Jurisdiction and Applicable Law

All purchases made on will be governed by Italian law. Any dispute concerning the validity, interpretation, or execution of the sale contract shall be under the Court of Milan's jurisdiction, where not otherwise specified elsewhere.


For further information or clarification, please get in touch with our Customer Service.