Returns and Replacements

1. Right of withdrawal
1.1 Return of products
1.2 Refund
1.3 Exclusions from the return
2. Guarantees and defective products

1. Right of withdrawal
The Customer may exercise the right of withdrawal per the conditions provided by Italian law, Legislative Decree no. 21/2014, which also applies to international customers' purchases and/or international shipments.
According to Article 52, the Customer has the right to withdraw from purchasing products purchased through e-commerce, without penalty, within 14 working days from the day of their receipt or order confirmation.
Should the Customer exercise the withdrawal after Vaticanum.com has already delivered the package to the courier, the Customer will be obliged in any case to receive the goods and to send the goods back to Vaticanum.com with shipping costs charged to the Customer.
The Customer must send an email to [email protected] specifying the decision to withdraw within 14 working days from the confirmation of the order or delivery of the goods (the tracking of the waybill associated with the shipment available on the carrier's website). If the order was paid by bank transfer, please email us your bank details to refund.

1.1 Return of products
The Customer must return the products, within 14 working days from the day of their receipt, to the following address:
HDH COMMUNICATIONS SRL Customer Service Vaticanum.com Corso Genova 12, 20123 Milan.
Postage costs to return the products to the sender are borne by the customer, which is the only expense that the customer will incur. We suggest sending the return using a traceable shipment to the destination address.
The products must be returned intact, in their original packaging, and any sealing intact.

1.2 Refund
The refund will be made within 24 working hours of receipt of the return.
The amount of the items and the amount of standard shipping to the Customer's country of destination will be refunded.
When the order was paid by credit card, the refund will be made through PayPal and Stripe and credited to the credit card you made the original payment.
When the order was placed by bank transfer, the withdrawal email must contain the bank details (account header, IBAN, BIC / SWIFT) to make the refund.

1.3 Exclusions from the return
Under Article 59 of Legislative Decree no. 21/2014, the right of withdrawal is excluded with:
1. "the supply of goods made to measure" (art 59 lett. c). Concerning our articles, we mention by way of example only the rings or any of our articles made to measure or on which custom modifications have been made.
2. "the supply of newspapers, periodicals and magazines except for subscription contracts for the supply of such publications" (art 59 lett. l). As far as our articles are concerned, we mention by way of example Acta Apostolicae Sedis, L'Osservatore Romano ed. straordinaria.

2. Guarantees and defective products
Products purchased through Vaticanum.com are subject to the discipline, insofar as applicable, outlined in Legislative Decree no. 24 of 2.2.2002 (G.U. no. 57, 8.3.2002) on sales contracts and guarantees concerning consumer goods and, for all matters not contemplated therein, to the specific provisions of the Civil Code.
This warranty shall apply to products that present conformity defects and/or malfunctions that the Customer could not detect at the time of purchase, provided that the product itself is used correctly and with due diligence, i.e., in compliance with its destination.
The aforementioned warranty will not be applicable in case of negligence, carelessness in the use, and/or maintenance of the product. Any malfunction or defect of the products must be reported within seven (7) days of receipt of the goods (as evidenced by the tracking of the waybill associated with the shipment available on the site of the carrier) by email to our Customer Service.
The written report of the defect(s) must be attached by the customer when returning the defective product.
The Customer must return the goods to the following address:

HDH COMMUNICATIONS SRL
Customer Service Vaticanum.com
Corso Genova 12
20123 Milan, Italy

Vaticanum.com reserves the right to verify the item's defects and to refund the amount paid for the product only after such verification.
The request will be processed only if the returned package will include the following documents: purchase invoice, order number, date, and a brief description of the defect found. The costs of returning the goods to the sender are charged to the customer.
For traceable shipments, the Customer and/or the person in charge of the same to the withdrawal of the goods are held to check, at the time of delivery and in the presence of the carrier, the integrity of packages delivered and their number, reporting any discrepancies in the number and/or integrity of packages in writing in the space reserved in the transport document that, duly signed, will remain to the carrier.
Moreover, it is advisable to photograph the package as it has been received and any damaged items.
Once this has been done, the Customer must contact our Customer Service by email ([email protected]) or by telephone at (+39) 02 58305949 / +39 3807558730 (WhatsApp/ Telegram) to report the problem and provide any useful information to enable Vaticanum.com to support the claim to the shipper.
After receiving the Customer's correct information, Vaticanum.com will forward the claim to the shipper. Vaticanum.com does not automatically guarantee the refund of the shipping cost in case of damage, breakage, or other, but only when the forwarder has accepted the claim and issued the refund. It is, therefore, necessary for the Customer to provide Vaticanum.com with all the information necessary to claim the forwarder/courier.